Please arrive at the spa at least 10 minutes prior to your appointment. This will allow you time to complete a consultation form before you begin your relaxation experience… Your late arrival may shorten the full length of your treatment, as we aim to remain on schedule as a courtesy to each and every guest.


Our spa manager and spa receptionist are passionate about helping you look and feel your best. To make this even easier, we invite you to fill in the consultation form provided (don't worry - there are no wrong answers!).

Special attention

Please tell our receptionist if you are pregnant, have any injuries, are suffering from high blood pressure, any allergies, or have had recent cosmetic surgery.


The Day spa is a place to leave the world behind - and that includes your valuables! We recommend that you leave your jewellery, cash, watches, mobile phones or other valuables items either at home or in your room for safekeeping.


This is one place you won't have to worry about a dress code! Just arrive in your street clothes and we will provide you with a robe, slippers and disposable underwear in your treatment room.

Younger guests

Guests under the age of 16 will need to be accompanied by their parents and a guardian's consent form must be signed.

Ensuring tranquillity

You've probably come here to get away from it all, and so have your fellow guests. We kindly ask that if you've brought your mobile phones, PDAs or computers, they remain switched off, and that you refrain from smoking while you're here.


We know that things pop up, so we offer you the freedom to cancel your reservation at no charge up to 12 hours before your appointment. After that, we will apply a cancellation fee of 50% of your treatment cost. No - Show, in with case You will be charged 100% of your booking.